Refund policy

Returns & Refunds

Return Window

Customers can request a return within 7 days of delivery, subject to the eligibility conditions below and applicable law.

Eligible Returns

To be eligible for a return, items must be:

  • Unused and unworn
  • In their original condition
  • Undamaged
  • Returned in the original packaging
  • Accompanied by original tags, where applicable

The item must be returned in a condition suitable for resale.

Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, defective, incorrect, or with an item missing, please contact Sarvopari as soon as possible after delivery.

Please provide your order number and clear photos or videos showing the issue. We will review the case and assist you with the appropriate resolution.

These cases are handled separately from standard change-of-mind or customer-preference returns.

Rakhi Products

Rakhi products are eligible for return under the same return conditions described in this policy, provided they are unused, unworn, undamaged, and returned in their original packaging, where applicable.

Return Shipping

For eligible returns, Sarvopari will bear the applicable return shipping cost as per our return instructions.

Customers should not send products back without first contacting Sarvopari and receiving return instructions.

Refunds

Once the returned item is received and inspected, Sarvopari will process the applicable refund to the original payment method, subject to the terms of this policy and applicable law.

Refund processing times may vary depending on the payment provider or financial institution.

International Orders — Customs, Duties & Taxes

For international orders, the recipient is responsible for any applicable customs duties, import taxes, VAT/GST, customs clearance fees, or other local charges imposed by the destination country, unless explicitly stated otherwise.

These charges are separate from Sarvopari's product price and international shipping charges.

Sarvopari does not control the amount of customs duties or taxes charged by the destination country.

International Orders — Unpaid Customs Charges

If the recipient refuses or fails to pay applicable customs duties, import taxes, or other required charges, the shipment may be delayed, held, returned, abandoned, or otherwise handled according to the courier's and destination country's procedures.

If the shipment is returned to Sarvopari because the recipient failed or refused to pay applicable customs charges, the customer may be responsible for return shipping, customs, storage, handling, or other costs incurred by Sarvopari.

Any refund that may be applicable will be processed in accordance with this Refund & Returns Policy and applicable law, after eligible costs incurred by Sarvopari have been deducted.

If a shipment is abandoned, disposed of, or cannot be recovered because required customs charges were not paid or customs clearance was not completed, Sarvopari may be unable to provide a refund for the undelivered products, subject to applicable law.

Customs duties, import taxes, VAT/GST, and other local charges paid directly by the recipient are generally non-refundable by Sarvopari.

Non-Returnable Conditions

Items may not qualify for a standard return if they:

  • Have been used or worn
  • Are damaged after delivery due to customer handling
  • Are missing original packaging or tags, where applicable
  • Are returned outside the applicable return window
  • Do not meet the eligibility requirements of this policy

These restrictions do not limit any rights a customer may have under applicable consumer protection laws, including rights relating to defective, damaged-in-transit, incorrect, or misrepresented products.

Order Cancellation

Cancellation requests should be submitted before the order is shipped.

Once an order has been shipped, cancellation may no longer be possible and the normal return process will apply, subject to this policy and applicable law.

For international orders, cancellation requests should be made before the order has been dispatched to the courier.

International Shipping Requests

Submitting an international shipping request does not automatically guarantee shipment to every destination.

International orders are subject to:

  • Courier availability
  • Destination-country regulations
  • Customs requirements
  • Current courier rates
  • Successful confirmation of the final shipping cost

The international order will be considered confirmed only after Sarvopari has verified shipping availability and confirmed the final shipping charges with the customer.

Contact Us

If you have questions about returns, refunds, damaged products, incorrect orders, or international shipments, please contact Sarvopari through our official Contact Us page or at your official customer support email address.

Please include your order number and relevant details so our team can assist you efficiently.